To find out more you can reach a member of our client service team on:
01489 866 630

Excellent service is based on what the customer perceives. Not on what you think it is!

Frontline is now on Youtube. Check out our first video introducing you to the team.

In April Frontline had the pleasure of having a professional photographer come in and take some photos of staff for our new website which will be revealed in the next few months. The photographers name was Michael Palmer, he made the day very enjoyable and relaxing for staff involved. Members of staff were so relaxed with Michael that they were even coming up with ideas for photos which Michael was more than happy to go along with.

The idea for the photos is to make our new site more personal and to show people the person on the other end of the phone. We also wanted to get away from using stock images that did not do our staff justice. Also by getting original photos we did not risk having other sites using the same photo as us.

If you interested in looking at some of Michael’s work please check out his site: http://www.michaelpalmer.com/

Or if you are interested to see what Michael wrote about us please see:

http://blog.michaelpalmer.com/stop-using-stock-images/

 Hi it’s Sean again with Frontline just updating you with what is happening at the moment. We have now started to interview candidates and so far so good!! The first interview was yesterday when David returned from annual leave. Today we have been stood up but still have 3 candidates later on in the day so fingers crossed!!

 


Hi my name is Sean and on Monday 5^th of July I began my placement with Frontline. Prior to this I worked part time as an operator for Frontline while I studied at University and College. I chose to do my placement with Frontline because they have been good to me over the years and I knew that I would be given real responsibilities.

On my first day I was told that I will be looking into the recruitment process and identify areas which I felt needed improvement. I started by looking at the advert that we placed and where we placed it. Normally Frontline would advertise vacancies through the local paper. I looked at the price that the paper was charging and thought to my self for that price I would go around with a sandwich board for the day and advertise the vacancy! So I thought I would look into advertising online to see if I could save the business some money and reach a wider audience. I advised David that we could save £446.03 if we chose to advertise online plus the other benefits as well, which included the advert being available for 28 days and that people could access it at any time. David with this evidence allowed me to go ahead and advertise online because I was able to do this I could also make the advert longer and more detailed.

Just under a week of putting the advert online we have had close to thirty applicants apply with one person applying just under half an hour of putting the advert online!! I am now in the process of calling applicants back and going through a pre screen interview to ensure that people fully understand the role and that they are suitable for the position before being invited to an interview.

Wednesday 3rd March.

Today we are exhibiting at Business South at the Rose Bowl in home of Hampshire Cricket.

Business South is a business directory brought to life, representing the broadest cross-section of the regional business community. We are hope todays exhibition will help raising our awareness, by providing good networking opportunities.

Why not come down and check out out stand?

The Business South exhibition covers every aspect of business today, from the tried and trusted to the new and exciting:

Stay informed of cutting edge business ideas

Meet the widest selection of suppliers in the region

Benchmark your competitors

Develop and grow your network

Learn from the experts on key business issues

Meet fellow professionals

Benefit from personal and professional development opportunities

We know that your time is your most valuable resource. The unique format of the Business2Business Shows allows visitors to maximise return on the time they invest in visting by offering a range of key features to compliment the exhibition.

See you there!

David Jones (Managing Director)

05/01/2010 the night we got snowed in at the Frontline contact centre

It was a lovely Tuesday; blue skies and a refreshing mild breeze – that was until it started snowing…

(this is the grass verge and road outside our office)

The snow came down quicker and heavier than we’d ever seen in Whiteley. We very quickly realised that things where wrong when the usual stream of traffic outside the business park ground to a halt; we wouldn’t be going anywhere for a while. An hour turned into three as people started abandoning their cars in the road and on the verge. All roads in and out had been closed – the overnight staff would not be getting through and we wouldn’t be getting out!

A few brave souls made a dash for it just before midnight once the roads had cleared but most stayed on through the night to cover for the overnight staff who were unable to make it in through the snow. David, the M.D., made sure that everyone was fed and watered (with his epic trek to Dominos and cups of tea!). We made it through. Andrea, our Client services manager, pulled off the most impressive stint with a 31 hour shift operating the phones – proving that she still has the knack with the callers!

This event, and the staff’s reaction to it, simply highlights what fantastically dedicated and professional team we have here at Frontline – nothing will stand in the way of supporting our clients businesses. Everyone who stayed and all those who walked miles through the snow in the unearthly hours of the morning to relieve those who’d been in overnight are absolute legends – We couldn’t wish to have better group of people on our team. Thank you all!

Christmas is just around the corner now, Merry Christmas everybody!

Here it is…. the final instalment!

Tip 10

Let the caller hang up first! Nothing worse than ending a perfect call by hanging up on the customer!

Heavy snowfall has disrupted commuters nationwide, shut about 2,000 schools and caused traffic chaos in many parts of the UK.

So what if your staff can’t get into work? Do you have a plan for when things go wrong?

Disaster recovery is the process of restoring operations critical to the resumption of your business. One of the main factors this includes is communications, both incoming and outgoing calls. Frontline Telephone Answering Service specialise in disaster recovery and emergency response, we could be crucial to your disaster recovery plan.

A disaster recovery plan includes plans for coping with the unexpected, including the sudden loss of communications. Disaster recovery planning is an essential part of any business.

We are here 24/7 365 days a year ensuring we are always on standby for you!

Setting up a disaster recovery plan is not as complicated as it may seem. If this is a service you are interested in then feel free to come down to our premises in Hampshire to discuss your requirements.