Automated Telephone Answering Services why use them? A lot of big companies are now using these services to filter calls that come through to their staff and to make more money. Why use them in the first place! In an ideal world you as a customer should be given the number for the correct department whether it is provided online or an invoice. Or companies should hire more staff to work at the main department of customer service so they can direct callers to the correct departments if they cannot help.

By providing callers with less options and more person to person interaction you’ll find that your customers will be a lot happier with the service that they are receiving. You should also find that customers wont be as angry as they are not having to go through loads of options to try and get through the right person. We’ve all experienced it where you go through all the options, get through to someone then told “Sorry Sir your actually through to the wrong department” then your put back on hold and bounced to another department. This only makes things worse! By having more staff handle the initial calls and have them direct the caller to the correct department you will find that callers should be on the phone for less time and have a better experience when interacting with your business.

Sean Bland, Frontline Telephone Answering Service

Hi it’s Sean from Frontline Telephone Answering Service with a blog on the benefits from using a virtual office.

There are a lot of people out there who are still in the dark about what virtual office services are and what types of features they happen to provide. If you are one of the people sitting in this position right now, just know that you are not alone. More than that, know that there is nothing to be ashamed of in not knowing all the ins and outs of this particular subject. After reading through this post you should find yourself more enlightened on the subject.
The basic idea of a virtual office services is to give those who sign up for the features the ability to have an online office at their disposal anytime they need it. Virtual offices or Receptionist companies offer answering service for your phones, mail service, and an address that your business can use.

What does this mean to you as a business? Well it means that you can save money on extra office space to house staff to deal with receptionist roles. You can also save money on staffing by outsourcing your receptionist needs to a professional team that will answer all of your calls to the same high standard. You can also allow us as to handle and sort your letters for you, so that all customer related enquiries are processed accordingly. This allows YOU to focus on running your business.

For more information call us today 01489 866 630

Call Frontline Telephone Answering Service and let us take some of the pressures of running a business. Not only can we take your customers calls, we can also do pre screen interviews for you so that your time and money is not wasted going through needless interviews with candidates that are not suitable for the position.

As it’s the New Year most people will be trying to do things differently. Why should businesses be any different? Why not try using Frontline Telephone Answering Service so that you can insure that your customers have the highest standard of customer service available. Along with a high standard in call control you can assure customers that their calls will be answered!

This year at Frontline Telephone Answering Service we decided to give something back to the community. So instead of doing Secret Santa we thought that we would spend our money on a better cause. The staff at Frontline Telephone Answering Service felt that the money should be donated to the local children’s hospice which is Naomi House. As a business we decided to donate to Naomi House as they rely heavily on donations to provide the care and support to families during hard times. In total we were able to raise a total of £250

If you would like to donate money to the hospice as well please visit: http://www.naomihouse.org.uk/

Its Friday everyone will you be enjoying you’re evening out or will you be answering your customers calls tonight and over the weekend? Want to actually enjoy weekends? Give us a call and let us worry about your calls.

Encase some of you haven’t seen or been told about this I thought I’d share this video with you about some people in Seattle that have started to dress up as Super Hero’s and patrol the streets at night to protect the people of Seattle. The first thing that came into my head was Kick Ass. Even in their interview saying why they are doing it they give similar reasons to that of the character in Kick Ass.

The funniest thing after watching the report you’ll notice how the news team acts like they do in the movies when interviewing people off the street.

The second video is one that the so called Super Hero’s have posted. It seems that they are very interested in how they look on camera. The cynical side of me is thinking that it’s some lame attempt by a movie company to build hype and interest in these people then reveal that there is a movie coming out with them in it. Let me know what you think about it.

Hi its Sean from Frontline Telephone Answering Service. Just thought I’d talk about another blog that I have read on automated machines for doctor surgeries. Personally I don’t know why you would even use them as a way to take message and handle calls. Especially in situations where people are ill and do not want to go through the hassle of talking to a machine. Using an Answering Service like the one that we provide at Frontline Telephone Answering Service will offer your customers or callers the assurance that their calls will be answered by real people and that their calls will be dealt with and passed on appropriately.

Are you  a small business owner and need to offer staff a high standard of customer service? Why not use Frontline Telephone Answering Service. The first reason why you would want to do this is you can save you’re self the hassle of recruiting and training staff. Secondly you’ll save money! You won’t pay anywhere near the amount that you would a normal member of staff.

Think about it and when you decide you want to use our services give us a call on 01489 866 630.