Frontline Telephone Answering Service Blog

Civil Unrest

admin — Tue, 09 Aug 2011 12:35:28 +0000

Having problems operating due to the riots in the country? Were not! Call us today and allow us to help you operate during these uneasy and uncertain times.

Allow us to take the strain so you can focus on getting through these difficult times

Sean Bland Frontline Telephone Answering Service

Telephone Answering Service

admin — Tue, 12 Jul 2011 10:28:50 +0000

Our 24 hour Answering Service provides a cheaper and more efficient means for communicating in the business world. Customer satisfaction is a primary concern. That’s why we employ truly dedicated professionals to care for and provide favorable solutions to every customer query. Why not use our 24 hour Live Answering Service to help maintain your busy schedule. Day or night, experienced operators are standing by to care for our customer’s particular needs.

Our 24/7 Answering Service provides you with quick and easy solutions at any hour of the day. Thanks to our dedicated Telephone Operators, we can safely say that customer service is never an issue at Frontline Telephone Answering Service. Click on the links below to see all that our service includes:

24/7 Answering Service
Order Taking
Virtual Reception & PA Services
Customer Satisfaction
Surveys
Overflow
Emergency Call Out and Escalation
Disaster Recovery
Brochure Request Lines
Store Locator
Ticket Hotlines
IT Helpdesk, Technical Support
Fault Logging
Appointment Making & Diary
Management
Customer Service
Advertising & Marketing Response
Alarm Monitoring
Call Centre Outsourcing
Care Services
Call Screening

Frontline Communications Group

admin — Fri, 03 Jun 2011 14:04:17 +0000

Frontline Communications Group is much more than an answering service . We can answer basic questions about your business, take orders, schedule appointments and More!

Sean Bland Frontline Communications Group

Frontline Telephone Answering Service – The Frontline Way

admin — Tue, 31 May 2011 09:25:37 +0000

Check out our new video which will inform you on our Mission statement, Values and purpose at Frontline Telephone Answering Service.

Sean

Taking time for your self

admin — Fri, 08 Apr 2011 11:37:31 +0000

Want to have bank holidays off but your customers still expect you to answer your phones? Why not use Frontline Telephone Answering Services and let us answer your calls and deal with your customers till you return.

Our services are especially valuable to small business owners who need time off or for those owners that are struggling to juggle the work load due to quick expansion in the business.

Frontline Telephone Answering Service Team on Moonlight Walk for Charity

admin — Fri, 08 Apr 2011 10:25:16 +0000

As a Company, we at Frontline Telephone Answering Service are dedicated to raising money for much deserved charities. Like Naomi house and Jacks place. We dontated our Secret Santa from Christmas last year to them and feel that Naomi house is amazing and what they do and offer, not only to the young people, but to their family members also.

Therefore, some Ladies here at Frontline Telephone Answering Service came together to take part in the Moonlight Walk which took place in Winchester on the 19th March. This is a womens only walk, but to show our dedication, yours truly took part in drag! Plus I also allowed a fellow member of the Frontline Telephone Answering Service team to wax my lovely legs :’(

So please dontate and sponsor us for this brilliant cause and help raise money for the young people and their families at Naomi House.

Donating through JustGiving is simple, fast and totally secure. Your details are safe with JustGiving – they’ll never sell them on or send unwanted emails. Once you donate, they’ll send your money directly to the charity and make sure Gift Aid is reclaimed on every eligible donation by a UK taxpayer. So it’s the most efficient way to donate – I raise more, whilst saving time and cutting costs for the charity.

So please dig deep and donate now.

Thanks

Sean Bland Frontline Telephone Answering Service

Disaster! Recovery

admin — Tue, 15 Feb 2011 14:35:53 +0000

Have you got a plan for what to do if there is a disaster in your office?

How long could your company last without being able to Answer your customers calls?

Have you even done a P.E.S.T.L.E analysis to indentify threats to your business?

The answer to most of these questions is probably No

Your first solution should be to call Frontline Telephone Answering Service and discuss using us incase the worst does happen to your office or staff. While you sort out getting your offices operational again we can take your customers calls and help YOU with the strain and stress of running a business during a period of confusion.

Setting up a disaster recovery plan is not as complicated as it may seem. If this is a service you are interested in then feel free to come down to our premises in Hampshire to discuss your requirements.

Overflow Services, How it Works

admin — Fri, 11 Feb 2011 16:16:05 +0000

Whether you’re heading into a meeting or just too busy to answer the phone, Frontline Telephone Answering Service is here for you 24/7, 365 days a year.

An overflow call system allows ALL your calls to be answered. For example you are on the phone and a client tries to call you, rather than your client constantly getting an engaged tone or worse still, having to wait a long time for their call to be answered, you can have our operators pick up the call. So when a customer calls you and you’re on the phone or too busy, the divert will automatically recognise this and put the call straight through to us! You never miss a call again! What does this mean? It means that you can offer your customers a higher standard of customer service. It also means that YOU can focus on running your business.

Our operators are on standby for you 24 hours a day to Answer YOUR calls, and you can choose when to put the Overflow divert in place. If you think you may have a busy morning then simply switch the divert on and we will Answer the calls for YOU. Calls will always come through to you first, we only pickup the calls you can’t manage to get. You can change and customise the settings of your Overflow depending on your requirements. We are here 24/7 365 days a year to ensure you never miss a call again! Remember if you don’t get that call, your competitors will and lost calls mean lost business!

Whether you’re heading into a meeting or just too busy to answer the phone, Frontline Telephone Answering Service is here for you 24/7, 365 days a year.

Sean, Frontline Telephone Answering Service

Automated Telephone Answering Services

admin — Tue, 08 Feb 2011 11:15:06 +0000

Automated Telephone Answering Services why use them? A lot of big companies are now using these services to filter calls that come through to their staff and to make more money. Why use them in the first place! In an ideal world you as a customer should be given the number for the correct department whether it is provided online or an invoice. Or companies should hire more staff to work at the main department of customer service so they can direct callers to the correct departments if they cannot help.

By providing callers with less options and more person to person interaction you’ll find that your customers will be a lot happier with the service that they are receiving. You should also find that customers wont be as angry as they are not having to go through loads of options to try and get through the right person. We’ve all experienced it where you go through all the options, get through to someone then told “Sorry Sir your actually through to the wrong department” then your put back on hold and bounced to another department. This only makes things worse! By having more staff handle the initial calls and have them direct the caller to the correct department you will find that callers should be on the phone for less time and have a better experience when interacting with your business.

Sean Bland, Frontline Telephone Answering Service