Tip 2!

2. If you require a lot of details from the caller manage their expectations, and tell them! There is nothing worse than being confronted by a call handler and a script. Worst of all is when they take you through what seems like a never ending string of questions “Name, number, address, email, favourite colour, last meal you ate, favourite dance move….” The fear in the mind’s of some callers will be where is this conversation going and why are they asking me all this info. In clearly advising the caller of the journey you will undertake together it will save
any misunderstandings and frustration.

“Good morning, Frontline telephone answering service. David speaking how may I assist you today?”
A professional, bright and friendly first point of contact can be integral in developing customer relations and in winning new business.

Getting this first, essential contact wrong could drive that all important sales lead to your competitor.

The tips below have been designed to ‘wow’ the customers from the start. By adhering to each of these tips can only result in your company gaining a reputation for having a winning customer service that keeps them coming back for more!

Over the next 10 days we thought it we good to share with you our customers just how we ‘wow’ a customer when they call Frontline telephone answering service

TIP 1. Set the conversation on an even keel with the right Salutation – It is amazing the impact that a bright and clear opening will have on proceedings. It can set the rhythm and tone of the call and can even, in some cases, truly disarm a disgruntled caller. TOP TIP: DO NOT use and telephone answering machine – people do not like them and they will move on until the can speak to a real human being. Remember; in most cases the frontline of your business is the telephone answering response. If you are unable to provide this find a professional telephone answering service to do it for you.

Look out for tip 2 tomorrow!

Christmas is here! So why not take full advantage of our new Christmas cover price plans? Including No setup fees, No Service Charge and No Contracts! Helping you beat the competition over the festive period.

Here at Frontline Telephone Answering Service we pride ourselves in our ability to offer our customers an exceptional telephone answering service that is not only value for money but offers our customers a professional first point of contact. You can have complete control over how and when we take your messages and how little or how much we do for you, its all there in the service charge. With the current Christmas price plans in place why not take full advantage of the services Frontline Telephone Answering Service can offer you?

It’s all down to you, our state of the art technology and contact centre allows us to take control of your messages as and when you choose… Twitter updates, Facebook feeds, instant messaging, emails, sms, telephone calls, online diary management… we can send messages instantly to your mobile phone, email, PDA, or social networking site. 

Remember lost calls mean lost business and over the Christmas period Frontline Telephone Answering Service are here 24/7.  By using our answering service you can be out of the office, having Christmas dinner, watching the Christmas specials on TV, Playing games with family or even celebrating the New Year and still running your business, you have complete control over the range of services Frontline Telephone Answering Service offers you at this time.

Offers last until the 4^th January so get in touch now!
No Setup & No Service Charge
We must receive a minimum of 10 calls over this period. The minimum financial commitment required is £9.90 in advance.

Our Exclusive Xmas Cover Package Divert your calls In between Friday 18th December 2009 & January 4^th 2010 for £0.99 per call

http://www.frontlinecom.co.uk/indexxmas.html

With the ever increasing technology market growing more and more intelligent. blackberries, PDAs, sophisticated voicemail systems and iPhones equipped with internet access. It might appear such tools could mean the demise of telephone answering service. Although you may have tried to save money using computers to answer your phones as technology has improved, many customers will simply hang up due to the annoyance of having to deal with an automated system or not having someone to immediately address their concerns and most companies do not want that to happen. In a harsh economic climate where valuable customers need to be looked after, the answering service business is growing as more people realize they still could use us at Frontline Telephone Answering Service

Having a “real person” answering your business’ phones, solving crucial problems and listening places real value on a service many local businesses rely on “24/7, 365 days a year, Frontline Telephone Answering Service are basically an extension of your office without the cost and overheads of full-time staff . Sometimes there are the calls too complicated for a computer or answering machine to handle, let us take the call so you don’t have to worry.

To a Construction or IT Company, the cost of paying someone to be there 24/7 is a vital part of a good customer service. If you don’t have time to answer the phone during working hours or as a busy professionals you don’t want to give out your mobile phone numbers Frontline Telephone Answering Service is here when you cant be.

When someone like a plumber or an IT Support engineer is busy working, they may get one call after another from clients asking for quotes or requesting service and its not practical, It’s more cost-effective for Frontline Telephone Answering Service to answer the call, log the issue and tell the customer someone will return the call.

A quick response to emergency calls and disaster recovery is vital to a good answering service and making the right decision in these times is crucial and something technology may miss. Cases with this degree of importance relay on Frontline Telephone Answering Services skill and operator training to make sure you receive the best service available.

With the majority of the calls answered in two to three rings, Frontline Telephone Answering Service can quickly assess a problem and have assistance dispatched to the scene within a few minutes.

 Adapting to your systems, rotas and escalations is what we do and with 10 years experience coupled with state of the art technology something’s you just cannot replace or substitute…

Frontline Telephone Answering Service

Lloyds Banking Group has announced the closure of its Sussex House contact centre in Brighton, with the loss of more than 500 jobs. In the current economic down turn job cuts and closures always seemed likely but with the news of almost 500 jobs cuts at the call centre in Brighton, it begs the question could it be worse than we expected? Is the recession really finally over??

It was never in any doubt that call centres would be amongst the industries hardest hit and with countless job losses and cuts at Lloyds we here at Frontline Telephone Answering Service remain poised, positive and ready for action as November has happily seen a resurgence in new enquiries and leads.

With the Lloyds call centre closure scheduled for May 2010 it is reported that around 535 jobs will be cut, reports the Guardian: Whilst it seems the larger call centres are buckling under the pressure of the economic downturn, could it be that job cuts and closures are providing a platform for smaller independent contact centres like us here at Frontline Telephone Answering Service to boom?

After a successful and positive quarter at Frontline Telephone Answering Service evidence would seems so. We are seeing definite green shoots of recovery in what is perhaps a direct response to the closure of larger corporate call centres. New businesses and entrepreneurs are sprouting up across the country showing encouraging and positive signs for the UK economy. We are in a privileged position here at Frontline Telephone Answering Service  providing call handling and customer service for all areas of the economy, Construction, IT and Care, giving us a good view of the UK economy.

As things begin to pick up and the global downturn begins its road to recovery, Frontline Telephone Answering Service have battened down the hatches and remained positive throughout, whilst Lloyd cut jobs and call centres close nationwide our contact centre is blossoming in the face of this adversity and we remain forever positive and on standby to pick the industry back up supporting new and small business nationwide.

Just a quick note to let everyone know we have released a Christmas Telephone Answering promotion on our website.

You can the find out the details of the promotion by calling us or have a quick look on our Christmas holiday call centre service promotion