Here at Frontline we like to reward out staff for the great work they do. We offer a range of Incentive Schemes to not only thank our staff but also to help keep the quality of out services up to the standard we require.

At present we have 3 main schemes in place.

The Weekly Incentive Scheme

The weekly incentive scheme works on a ring time bases, it’s paramount that all our calls are answered promptly and efficiently. On every Monday we generate a list of statistics showing every call answered within a certain time frame i.e. all calls answered within 3 seconds, we then randomly generate a number which then tells the winning operator.

The Monthly Incentive Scheme

Like the weekly incentive scheme, the monthly scheme works on a ring time bases. On first day of each month we generate a list of statistics again showing every call answered within a certain time frame i.e. all calls answered within 3 seconds, and we then randomly generate a number which then tells the winning operator. The monthly scheme offers a bonus of £100 (4 times the amount of the weekly incentive scheme) to the winning operator.

The Compliment Incentive

Our most common incentive is the Compliment Scheme, this is a scheme that allows are customers to have a say about our staff. If for example you are extremely happy with the way a call has been handled, then why not let us know? Our operators receive a £10 bonus each time a complement is received!

Over the past year we have found that offering staff incentives has encouraged hard work and dedication within the company and our staff genuinely feel their efforts have been duly recognised. Our range of incentive schemes have not only propelled our company forwards, but more importantly, it has raised morale and inspired staff loyalty.