More than just telephone answering...

Established in 1992, Frontline Communications has become one of the UK's leading Telephone Answering Services.

When choosing a call centre, let Frontline take the strain out of deciding a suitable first point of contact for your company. Unlike other Telephone Answering Services, Frontline Communications works with four main industry sectors in mind and each sector has its own team of dedicated and highly trained operatives to deal solely with their particular industry.

Specialist Services:-

Frontline Care - Specialising in our more sensitive contracts, counselling services, funeral services and NHS district nursing.

Frontline IT - Specialising in technical support and emergency call outs for many information technology based companies including internationally based software giants.

Frontline Construction - Specialising in out of hours support, disaster recovery and emergency call outs for maintenance and construction based companies nation wide.

Frontline Business - Specialising in simple message taking, customer services, appointment booking, virtual PA's, order/brochure request lines and call handling for solicitors, mortgage, insurance and loan companies.


More than just Telephone answering....

More than just Telephone answering....

• Fully recorded - All calls both incoming and outgoing are recorded. Should a call become contentious, or an issue arises concerning the content of a call, a recording of that call can be emailed direct to you

• Specialists in 24 hour emergency 'call out' and
  Escalation management

• Sales and Order taking.

• Breakdown and service call out

• Security monitoring and polling

• Telemarketing

• Fully web enabled

• Media response for marketing campaigns.

• Calls answered in your company name using your preferred greeting

OR
Simply field calls and take messages when your busy.